Urgent Problems & Out of Hours

Life Threatening Emergencies

In a life-threatening emergency such as sudden severe chest pain, severe breathlessness, loss of power in a limb, loss of consciousness or severe bleeding dial 999.


The surgery is equipped to treat minor injuries like small cuts and joint sprains. If the injury is more severe or may involve a broken bone then you should attend the Accident & Emergency (A&E) Department at the following hospitals:

The Great Western Hospital A+E Department. Tel: 01793 604020.

Also in the event of poisoning or overdose the attend A&E

Urgent Problems during Surgery Hours

Please Telephone 01793 688744 during our surgery opening hours.

The receptionist will need to take some details about the problem and arrangements will be made for you to be seen by the doctor as soon as possible.

Urgent appointments are to discuss one problem only, and we are unable to guarantee that you will be able to see the clinician of your choice.

Urgent Problems when we are Closed

If you have an urgent medical problem outside normal surgery hours (our opening times can be found here), provision for patients requiring medical treatment during 'out of hours' have a choice:

  • If you wish to see an emergency doctor, phone 01793 646466. This service is for emergencies only.
  • If you telephone the surgery when it is closed you will be requested to dial 01793 646466 or alternatively CALL 111 if you require health information or advice.

NHS 111

NHS 111 is the number to call when you need medical help fast but it’s not a life-threatening emergency

  • If you need medical help fast but it’s not an emergency call 111
  • If it’s a life-threatening emergency call 999
  • Calls to 111 are FREE from landlines and mobiles
  • NHS 111 is available 24/7, every day of the year

When to call 111

  • You think you need to go to A&E or to another NHS urgent care service
  • The surgery is closed and you need healthcare advice
  • You don’t know who to call for medical help

When to all 999

  • Call 999 for life-threatening emergencies such as:
  • Major accident or trauma
  • Severe breathlessness
  • Severe bleeding
  • Loss of consciousness
  • Severe chest pain

During normal practice opening hours the practice remains your first point of contact for all routine requests.

More information about NHS 111 can be obtained from NHS choices at www.nhs.uk/111

Please only visit the A&E department if it is an emergency.

Other Sources of Medical Help or Advice

Swindon Walk-in Centre

The Walk-in Centre is in Swindon town centre; it's open to everyone and no appointment is necessary.

Please see the Carfax NHS Medical Centre website for opening times and full details.