We operate an appointments only system.
Please telephone or call in to the surgery. We would encourage you to consult with the same doctor whenever possible as this helps them to get to know you better
An appointment system is run for all GP’s, Nurses and Attached Staff.
Appointments can be made in person by telephone or using the on-line appointment booking facility.
Nurse Triage Service
If you require Triage Services for “an on the day medical problem” calls will be taken at the following times: 8.00am to 10.00am and 12.30pm to 2.30pm
SUCCESS (Swindon Urgent Care Collaborative Emergencies Surgery Scheme) Centres
As a busy practice sometimes seeing people as quickly as they require can be difficult.
Priory Road has begun using the services of the SUCCESS Centres for patients with minor illnesses.
Please be aware that receptionists are now authorised to ask the reason for your request to see a GP. This is to direct you towards the most appropriate care.
If the patient co-ordinator makes you an appointment at one of the SUCCESS Centres you will be asked to attend either Swindon Health Centre in the town centre or Moredon Medical Centre.
If you find that you are unable to keep an appointment, please let us know AS SOON AS POSSIBLE so that we can re-allocate the appointment time to another patient. You can cancel your appointment online if you have access to online services, or by using the telephone message service.
Patients are generally seen at the surgery. If the doctor considers a home visit necessary because of the patient’s medical condition this will occur between the hours of 8.00am and 6.30pm. Note that there may be a delay of several hours before the doctor can make the visit, except in emergencies. Please try and ring before 10.30am to book a home visit.
Telephone call back
The practice operates a policy of patients being able to speak to a doctor or nurse by telephone. However, this is usually implemented by a “call back” system by the doctor or nurse as soon as practically possible after a request by the patient.