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This section provides information on:

The practice has a modern telephone system to provide an improved service for patients. The 0844 number is a Lo-Call rate number, charged at 4.2p per minute. The benefits include immediate answering of telephone phone calls, queuing notification, recording of calls facility, health messages option while callers are queuing and selection of routes for specific enquires.

Our Medical Centre is spacious with 8 consulting rooms, 2 treatment rooms, a counselling room and substantial administrative space. The Primary Care Trust also have health personnel based at the practice.

Swindon Primary Care Trust (PCT) is responsible for provision of primary medical services in Swindon. Address and contact details are as follows:

Swindon PCT
North Swindon District Centre
Thamesdown Drive
Swindon
SN25 4AN

Tel: 01793 708700
Web: www.swindon.nhs.uk

Everything you discuss within the surgery is confidential, but may be shared with the practice health care team and with other health care professionals to whom you are referred for care. Information will not be disclosed to other parties without your consent. This also applies if you are under 16.

If you feel that any aspect of our service has been less than adequate, we would invite you to discuss this with our Practice Manager (by arrangement). The Practice has a Patients Charter on view in the surgery. A Complaints brochure is also available on request.

We ask you for information so that you can receive proper care and treatment.

We keep this information, together with details of your care, because it may be needed if we see you again.

We may use some of this information for other reasons; for example to help us protect the health of the public generally, and to see that the NHS runs efficiently, plans for the future, trains and rewards its staff, pays its bills and can account for its actions. Information may also be needed to help educate tomorrow’s clinical staff and to carry out medical and other health research for the benefit of everyone.

Sometimes the law requires us to pass on information; for example, to notify a birth or to report infectious diseases such as meningitis or measles (but not HIV/AIDS).

The NHS Central Register for England & Wales contains basic personal details of all patients registered with a general practitioner. The Register does not contain clinical information.

You have a right of access to your health records. There is usually a charge for this.

Everyone working for the NHS has a legal duty to keep information about you confidential. You may be receiving care from other people as well as the NHS. So that we can all work together for your benefit we may need to share some information about you. We only ever use or pass on information about you if people have  genuine need for it in your and everyone’s interest. Whenever we can we shall remove details which identify  you. Anyone who receives information about you from us is also under a legal duty to keep it confidential. If you agree, your relatives, friends and carers will be kept up to date with the progress of your treatment.

Our guiding principle is that we are holding your records in strict confidence.

Patients have the right to expect to be treated in a professional and fair manner with a high standard of medical care. We will always endeavour to provide the very best care possible within the resources available. In order to assist us in this we require patients  to take full responsibility for ensuring that they do not abuse the service. For example, it is your responsibility to ensure that you keep your medical appointment and follow the medical advice given.

Very occasionally a practice/patient relationship breaks down. Whilst the patient always has the option to register with a different practice, the practice also has the right to remove a patient from the list. This would only generally follow a warning or series of warnings that has failed to remedy the situation.

The practice operates a "zero tolerance" policy on violent and aggressive behaviour. Any person displaying inappropriate behaviour may face immediate removal from our patient list in order to safeguard practice staff and patients.